Terms and Conditions

Last Updated: November 26, 2025

These Terms and Conditions govern your use of the Ambient platform. By accessing or using our Service, you agree to be bound by these Terms. Please read them carefully.

1. Definitions

These definitions apply in these Terms & Conditions (“Terms”):

• “Company”, “we”, “us”, “our” means Play Ambient Pte. Ltd., a company incorporated in Singapore.
• “Customer”, “you”, “your” means the individual or legal entity that registers for or uses the Service.
• “Service” means the software as a service platform, features, tools and functionality made available by the Company, excluding any rights to the underlying music or third-party content.
• “Subscription” means your selected plan for access to the Service.
• “Confidential Information” means non-public information disclosed by a Party, which is designated confidential or that reasonably should be understood to be confidential.
• “Content” means all audio, playlists, or media made available through the Service.
• “Music” means AI-generated or other audio files streamed through the Service; such music is not licensed for download or redistribution outside the Service.

2. Acceptance of Terms

By registering for or accessing the Service, you agree to these Terms. If you are entering on behalf of a company, you represent you have authority to bind that company.

3. License & Usage Rights

• Subject to your compliance with these Terms and payment of applicable fees, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service during your Subscription.
• You may not: (a) reverse-engineer or attempt to extract source code; (b) sublicense, resell, rent, time-share, or otherwise commercially exploit the Service; (c) use the Service in a way that violates laws or infringes third-party rights.
• The Service provides licensed access to stream Content for use in business environments. No rights to reproduce, distribute, perform, or publicly broadcast the music outside the Service are granted.
• You must not use recordings from the Service in other systems, devices, or platforms not controlled by us.

3A. Permitted Business Use Only

The Service is intended solely for use by legitimate businesses, organisations, and commercial establishments. Personal, consumer, or non-business use of the Service is not permitted. You represent and warrant that you are accessing the Service for lawful business purposes and not for personal entertainment or private home use.

You may not use the Service to collect, scrape, download, copy, analyse, reverse-engineer, or otherwise extract audio files, playlists, data, or any other Content. Automated tools, bots, or scripts designed to access, monitor, or extract information from the Service are strictly prohibited.

We reserve the right to suspend or terminate access immediately if we determine, in our sole discretion, that a Customer is using the Service for non-business purposes, attempting to extract Content, or engaging in any activity that threatens the security, integrity, or intended use of the Service.

4. Fees and Payment

• You agree to pay all Subscription fees in the amounts and on the schedule specified at signup.
• We may change fees or pricing structure, provided we give you 30 days’ notice before such change becomes effective.
• We offer a 30-day money-back guarantee for new customers on annual plans, and 14-day money-back guarantee for new customers on monthly plans. Beyond this period, fees are non-refundable except as required by law.

4A. Free Preview Tier

The Company may offer a free or limited-access version of the Service (“Free Preview Tier”) for evaluation purposes. Features, playback duration, content availability, and access rights in the Free Preview Tier are restricted and may change at any time. The Free Preview Tier is provided solely to allow Customers to test device compatibility, audio quality, and Service functionality before purchasing a Subscription.

The Free Preview Tier does not grant any commercial, public, business, or performance-use rights. Use of the Service for ongoing business or public environments requires an active paid Subscription. The Company may modify, limit, or discontinue the Free Preview Tier at its sole discretion without notice.

5. Term and Termination

• Term begins on the date of first access and continues for the duration of your Subscription. Unless you cancel, your Subscription renews automatically for successive periods.
• You may terminate by cancelling your Subscription in accordance with the cancellation procedure.
• We may suspend, restrict, or terminate your access at any time if you breach these Terms, engage in misuse, violate applicable law, or if we determine in our reasonable discretion that such action is necessary to protect the integrity of the Service, comply with legal obligations, or safeguard our business interests.

6. Service Availability; Support

• We aim to provide reliable service, but cannot guarantee uninterrupted or error-free operation.
• We may perform maintenance, updates, or upgrades which may temporarily affect access.

7. Intellectual Property

• All intellectual property rights in the Service (excluding Customer content or data) are and will remain owned by the Company or its licensors.
• You retain ownership of your data/content you upload, but grant us a license to use it to provide the Service.
• All rights in the software, platform design, playlists, and AI-generated music remain owned by the Company or its licensors. No ownership rights are transferred to the Customer.

8. Disclaimer of Warranties

• The Service is provided “as is”, “as available”, and without warranties of any kind.
• We disclaim all implied warranties including merchantability, fitness for a particular purpose, non-infringement, except as required under Singapore law.

9. Limitation of Liability

• To the fullest extent permitted under Singapore law, our aggregate liability arising under or in connection with these Terms shall not exceed the total Subscription fees you have paid in the 12 months immediately preceding the event giving rise to liability.
• We are not liable for indirect, incidental, special, punitive or consequential losses, including loss of profits, data or business.
• Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) anything which cannot be excluded under Singapore law.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, losses, and expenses (including legal fees) arising out of: (a) your misuse of the Service; (b) breach of these Terms; (c) violation of any law or rights of a third party.

11. Confidentiality

Each Party shall keep confidential Confidential Information of the other Party and not disclose it except as required by law.

12. Data Protection

• We collect, process, store, and use personal data in compliance with Singapore’s Personal Data Protection Act (PDPA).
• You consent to our collection/use of your data as described in our Privacy Policy.

13. Force Majeure

Neither Party is liable for failure to perform due to events beyond their reasonable control (e.g. natural disasters, governmental actions, network failures), provided prompt notice is given and efforts made to resume performance.

14. Governing Law & Dispute Resolution

• These Terms are governed by the laws of the Republic of Singapore.
• Any dispute shall be finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with its rules, or in the courts of Singapore, at the Company's discretion.

15. Changes to Terms

We may change these Terms from time to time. If we make material changes, we’ll notify you via email or by notice in the Service. Your continued use after changes constitutes acceptance.

16. Miscellaneous

• Waiver: A delay or failure to enforce a right does not waive it.
• Severability: If any provision is invalid or unenforceable, the rest remain in effect.
• Entire Agreement: These Terms together with the Privacy Policy, any Order/Subscription form, and other policies expressly incorporated, constitute the entire agreement between you and the Company regarding the Service.
• No Agency: Nothing in these Terms creates a partnership, agency, or employment relationship between you and the Company.

Contact Us

If you have questions or concerns, please contact us at:

Play Ambient Pte. Ltd.
68 Circular Road, #02-01, 049422, Singapore
support@playambient.com